Monthly accounts begin on the day you sign up. Monthly billings include the next month’s internet access plus the previous month’s extra usage charges. Payment is due within 30 days after the invoicing date. To be more convenient with your budget, you may request a change in your invoicing date at an administration cost of $5.00.

Upon signing an agreement with ISP CANADA to access our Internet service, payment for two months (the current month plus the following month) is required. The access and support fees are non-refundable. You may pay by cash, cheque, automatic debit, on-line banking, Visa, Master Card and American Express. If you wish to use automatic debit, your bank may require a special form to be filled out and sent to us but in most cases, a blank cheque with void written across it, is acceptable for our records.

We reserve the right to change pricing rates. Signed contracts will be price protected for 6 month intervals, with automatic renewals if there is no change in pricing. Should there be a price change contract holders will be notified by E-mail or Mail 30 days in advance of the price changes along with any options for renewal

ISP Canada requires a cancellation notice of 30 days for all monthly and yearly billed services.
Any invoice disputes must be made aware to ISP Canada within 30 days of invoice date.

ISP Canada provides tech support for e-mail access, internet access, and website hosting as part of the monthly access fee for connecting with our service. We do not support third party software or your hardware such as your server, computer, Gateway routers, Internet sharing, Firewalls, Gaming, Messaging, Virus protection, Website development, FTP, Database development, etc. These are your responsibility unless otherwise agreed upon

We reserve the right to suspend any agreement for the following: delinquent accounts, use of Internet access for transmitting or receiving material for illegal use, as stated under the laws of Canada and the International community, or any misuse of your access or account which causes problems for our administration, our server and/or our other clients. If this Internet Access is used to commit illegal acts, as stated under the laws of Canada and the International community, all such actions will be reported to the proper authorities and related information will handed over to them. Any access fees paid will be forfeited.

ISP CANADA is not responsible for any files or E-mail lost or destroyed. Please keep original copies of Web Pages and other files on a backup system of your own. WARNING: Viruses can be transmitted through this ISP site or any other ISP site. You are responsible for your own Virus protection.